Customer service

June 16, 2011 by Adrenaline · Leave a Comment
Filed under: iPhone, Kuwait, Local, Zain

Zain noticed the iPhone post i wrote yesterday and took action on it very quickly, i got an email at 8AM and then a call at 10am !

Mr.Al-Omar explained to me the reasons behind the 6 month period and thanked me for bringing the issue to their attention he also agreed that the customers’ history should be considered in such cases and exceptions should be made -i was the first -.

I was excepting my post to be read by Zain since all new posts are auto shared by a lot of aggregator sites and twitters, and the fact that Zain monitor online conversations around their brand across the social web, but i never expected such a quick action from them !

Thank you Zain for the prompt customer support and for solving the issue.

Tags: iPhone, Kuwait, Local, Zain

Discrimination @ZainKuwait

June 15, 2011 by Adrenaline · Leave a Comment
Filed under: iPhone, Kuwait, Local, Personal, Zain

I liked the new iPhone offers from Zain and since my voice and data consumption fits one of the monthly packages they are offering, i decided to go and get me a new white iPhone.

I went to Hawaly branch, it was very crowded, the numbering machine was broken but the guys there where helping everybody with smile on their face. My turn comes i till the guy behind the counter that i want to subscribe to one of the iPhone packages… he says great and ask me for my ID, and just when i hand him the ID he goes sorry you are not allegeable for the offer !!!!

I ask why? and he goes your residency has only 5 month left and we require you have a least 6 month !!! – ليش مقدم على ڤيزا شنجن –

I try to argue a bit trying to understand the logic behind the 6 month, but he fails to explain and just say: its the rules sir and its from up there !!!

I ask him to check since when am a Zain customer, and goes since 1993, i say does that have any value, would you or the branch manager be able to make an exception? he goes sorry sir we can’t !! so i leave the branch laughing trying to comprehend what just happened !!

I have been a loyal Zain customer for the past 18 years, i never tried of even had the urge to try any other service provider but unfortunately it seams all that doesn’t count under any brand loyalty program at Zain !!

The irony is am gona continue using Zain services because i believe they are the best and just blame the above on the system .

Thank you Zain for making my day.

Tags: iPhone, Kuwait, Local, Personal, Zain

Kuwait Rally Day 1

March 12, 2011 by Adrenaline · 3 Comments
Filed under: Cars, Extreme, Fast, Kuwait, Local, Motor Sports, Nasser Al-Attiyah, Racing, Video, YouTube, Zain

It started with me waking up at 7am -it wasn’t easy i can tell you that- !

I headed to Costa Coffee Bidaa where i was supposed to meet up with the guys, where i ended having 2 coffees and a breakfast waiting for them to wake up and when they finally showed up they wanted to have coffee !! anyway we finally took off and after around 30min of driving we were in the middle of the action.

We found a good spot at an end of a straight were the races came flat out and took a left turn almost flat out and when i say flat out i mean a speed of +200km, we were so close to the cars that at one point when Nasser Al-Attiyah passed by we were like “thats it we’re dead” we got to meet and talk to him. Nasser Al-Attiyah is the champion of rally Dakar 2011.

You can check the results here and enjoy the video here.

Tags: Cars, Extreme, Fast, Kuwait, Local, Motor Sports, Nasser Al-Attiyah, Racing, Video, YouTube, Zain