#ZainSmDay

June 27, 2013 by · Leave a Comment
 

This is the coolest corporate invitation i have ever got !
Thank you Zain, you never fail to outdo yourself 🙂

Listen Zain

August 19, 2011 by · Leave a Comment
 

A couple of days back we got an invitation form Zain social media team to participate in the Q&A session with @ZainKuwaitCEO, the event is organized for the bloggers and the tweeters to chat directly with the CEO and other head of departments at Zain Kuwait like to ask them the questions that a phone call to 107 won’t answer.

The event took place yesterday at Zain HQ, the atmosphere was nice and humble thanks to the CEO and his sense of humor that broke the ice and encouraged the audience to speak their minds. Mr.Al-Omar discussed the shift in the company social strategy and the reasons behind the it and resin behind losing interest in some social and sport events, he also talked about the roamers that spreads on the social media channels, the way they respond to it -or not- , and the impact of such roamers.

A lot of questions were asked, personal experiences were shared, new services requested, and enhancements on current ones, which the management agreed to take action on immediately !

The new online bill was also featured in the event, Mr.Al Mutawaq hosted a walk thru presentation of the bill, he explained the amount of details one can get out of it, and the simplicity in reading these information. It doesn’t matter if you have only one line or you are a company with over a 100 lines, the new online bill will help you to easily manage your account, you can also upload your address book and get the call log by name instead of numbers.

Finally i would like to thank Zain for their transparency and hope it becomes contagious and infect the ISP’s.

Best Of Ramadan

August 4, 2011 by · Leave a Comment
 

The title might be misleading but am referring to TV commercials.

Every Ramdan most of the local banks and telecom companies air their new TVCs’ on local satellite TV channels, a trend that picked up around 7-8 years ago when watching satellite channels was the thing to do -for some reason- in Ramadan !

Now with all the smart phones, ipads, social media and other micro communication tools, does anyone watch TV anymore, you know like we used to in the old days ?  like a family spending the evening around TV watching a movie or a TV show form a satellite channel.

I think we still do but the numbers are very little and doesn’t justify the money spent for advertising on these channels, i believe the internet has morphed satellite TV and turned it into an entertainment tool for kids and the elderly…those who aren’t using the internet yet or have nothing better to do on their laptops, ipads or smart phones.

Personally i only watch the news from satellite channels like Jazeera, Arabia, BBC, and sports channels like ESPN and Eurosport, i also watch movies that i download. But whenever i feel like wasting time i watch satellite TV, i just keep flipping between channels until i feel dizzy and go to sleep.

What i wanted to say is that i have watched almost all of ramadan TV commercials form NBK, Zain, GulfBank etc. either on my laptop or on my iphone and believe it or not i haven’t seen any of them on TV yet.

If you would like to watch them visit Blog 37,i think he posted all of them :-* فُـله .

Customer service

June 16, 2011 by · Leave a Comment
 

Zain noticed the iPhone post i wrote yesterday and took action on it very quickly, i got an email at 8AM and then a call at 10am !

Mr.Al-Omar explained to me the reasons behind the 6 month period and thanked me for bringing the issue to their attention he also agreed that the customers’ history should be considered in such cases and exceptions should be made -i was the first -.

I was excepting my post to be read by Zain since all new posts are auto shared by a lot of aggregator sites and twitters, and the fact that Zain monitor online conversations around their brand across the social web, but i never expected such a quick action from them !

Thank you Zain for the prompt customer support and for solving the issue.

Discrimination @ZainKuwait

June 15, 2011 by · Leave a Comment
 

I liked the new iPhone offers from Zain and since my voice and data consumption fits one of the monthly packages they are offering, i decided to go and get me a new white iPhone.

I went to Hawaly branch, it was very crowded, the numbering machine was broken but the guys there where helping everybody with smile on their face. My turn comes i till the guy behind the counter that i want to subscribe to one of the iPhone packages… he says great and ask me for my ID, and just when i hand him the ID he goes sorry you are not allegeable for the offer !!!!

I ask why? and he goes your residency has only 5 month left and we require you have a least 6 month !!! – ليش مقدم على ڤيزا شنجن –

I try to argue a bit trying to understand the logic behind the 6 month, but he fails to explain and just say: its the rules sir and its from up there !!!

I ask him to check since when am a Zain customer, and goes since 1993, i say does that have any value, would you or the branch manager be able to make an exception? he goes sorry sir we can’t !! so i leave the branch laughing trying to comprehend what just happened !!

I have been a loyal Zain customer for the past 18 years, i never tried of even had the urge to try any other service provider but unfortunately it seams all that doesn’t count under any brand loyalty program at Zain !!

The irony is am gona continue using Zain services because i believe they are the best and just blame the above on the system .

Thank you Zain for making my day.

Kuwait Rally Day 1

March 12, 2011 by · 3 Comments
 

It started with me waking up at 7am -it wasn’t easy i can tell you that- !

I headed to Costa Coffee Bidaa where i was supposed to meet up with the guys, where i ended having 2 coffees and a breakfast waiting for them to wake up and when they finally showed up they wanted to have coffee !! anyway we finally took off and after around 30min of driving we were in the middle of the action.

We found a good spot at an end of a straight were the races came flat out and took a left turn almost flat out and when i say flat out i mean a speed of +200km, we were so close to the cars that at one point when Nasser Al-Attiyah passed by we were like “thats it we’re dead” we got to meet and talk to him. Nasser Al-Attiyah is the champion of rally Dakar 2011.

You can check the results here and enjoy the video here.

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Laish Ya Zain ?

August 23, 2010 by · 1 Comment
 

My prepaid line is not working in Bodrum Turkey, while my friend’s postpaid is working fine!!!!!

Zain Branded Choppers

October 28, 2009 by · 3 Comments
 

bigbear

Got the above photo from G-FORCE AUTOWORX Facebook page, G-FORCE AUTOWORX branded around 10 Big Bear Choppers with Zain logo!!!

I wonder what is Zain up to?